More than £60bn of budgets consulted on
by more than 90 organisations

Budget Simulator is used by state governments, local authorities, universities,
housing associations, healthcare providers and policing bodies.

Customer Stories

Liverpool City Council, UK

City-wide Budget Engagement via Computers, Smartphones and Tablets

What they wanted

Liverpool City Council wanted to run a budget consultation that engaged as many of the city's 470,000 residents as possible. The main aim was to inspire a greater understanding of the challenging budget cuts the city was facing.

How we helped

We provided Liverpool City Council with Budget Simulator, which works across computers, smartphones and tablets, ensuring maximum possible participation. We gave them a mobile Budget Simulator enabling citizens to participate on smartphones tablets and computers, increasing engagement and freedom to take part.


This online tool simulates the difficult decisions that we will have to make...
...it gives us valuable feedback on what people see as the priorities for spending over the next year

Joe Anderson, Mayor of Liverpool

Cheshire West and Chester Council

Cheshire West and Chester Council

Cheshire West and Chester Council (CWAC) are faced with the huge challenge of a £57m budget reduction over four years, after already making significant savings. That represents around a fifth of the Council’s net spend. The Council chose to use Budget Simulator as part of an extensive multi-method consultation process.

Cheshire West and Chester Council Customer Story

Budget Simulator was an important part of ‘Let’s Talk’. It visualised the challenges faced by local government in an effective and engaging way, but more importantly it provided an accurate picture of residents' priorities. The simulator, alongside the wider approach of Let’s Talk has ensured that the Council’s Budget and Four Year Plan have been designed around our residents' views.

Councillor Samantha Dixon, Leader of Cheshire West and Chester Council

Powys County Council

Powys County Council

Powys County Council broadened the scope and reach of their public budget consultation by using Budget Simulator.

Powys County Council Customer Story

The information provided via Budget Simulator will prove valuable for both the cabinet and the council as it will show where residents think the savings should be made in order to achieve the £27m target.

Councillor Wynne Jones, Cabinet Member for Finance, Powys County Council

Hull City Council

Hull City Council

Like many public sector bodies, Hull City Council found themselves facing challenging spending decisions. Given the difficult choices at hand, the Council wanted to ensure its citizens were engaged in the budgeting process. They used Budget Simulator and saw a new-found public appreciation for the challenges at hand.

Hull City Council Customer Story

The use of Budget Simulator as a part of our budget setting engagement work has been extremely useful. It has helped us to engage and involve our residents in a very complex and difficult process. The comments that we got back from residents show that those who participated got a real insight into the decision-making process that touches so many people's lives.

Matt Jukes, Chief Executive, Hull City Council

City of Calgary

City of Calgary

The Mayor of Calgary led a major strategic planning process for the city's future. Budget Simulator was part of a wide-reaching public engagement process, helping thousands of people to understand and have their say on the hard choices to be made.

City of Calgary Customer Story

Now is your chance to share your ideas about the city budget and business plans with The City of Calgary and Council. What are your priorities? What should be be doing more/less of? Take a spin on the Budget Simulator and share your ideas!

Naheed Nenshi, Mayor of Calgary

The City of Edinburgh Council

The City of Edinburgh Council

The City of Edinburgh Council needed to save £67 million from their budget over three years, whilst still making sure they could provide important services. They wanted to ask the public for their ideas on where to invest and save money.

The City of Edinburgh Council Customer Story

We want you to be part of this process. Everything you say will be considered as part of the budget process and this invaluable feedback will inform the final budget proposals we'll be putting to the Council

Councillor Bill Cook, Vice Finance Convener, The City of Edinburgh Council

City of Melbourne

City of Melbourne

In anticipation of major changes over the coming decade, the City of Melbourne looked to develop a 10-Year Financial Plan for the first time. This was a major decision-making process, so they wanted to provide ample opportunity for the community to put forward their views.

City of Melbourne Customer Story

This is a brilliant way to gauge the community reaction and actively consult and facilitate our input into policy outcomes - I hope you will continue to exploit its huge potential in the future!

participant comment, City of Melbourne Budget Simulator

London Borough of Waltham Forest

London Borough of Waltham Forest

Waltham Forest improved on past response rates by using Budget Simulator. They found Budget Simulator helped residents better understand the consultation, and more than 1,200 people took part.

London Borough of Waltham Forest Customer Story

Budget Simulator helped residents to understand how challenging it is for the Council to manage the deficit and the difficult decisions that need to be made in order to balance the books.

Carla Seabury, Insight and Consultation Manager, London Borough of Waltham Forest

 The City of Edinburgh Council - Housing and Regulatory Services

The City of Edinburgh Council - Housing and Regulatory Services

The City of Edinburgh Council's Housing and Regulatory Services department wanted to consult its tenants. This had proven to be a hard-to-reach audience in recent years, so the council wanted to try a new approach.

The City of Edinburgh Council - Housing and Regulatory Services Customer Story

What impressed me most was how quickly the product was turned around. As a result, I was able to engage with my target audience ahead of the live date and get input on the exercise from some of the people who would be taking part.

Lisa Mallon, Senior Project Manager, The City of Edinburgh Council

Victoria University

Victoria University

Students at Victoria University pay a levy each year that contributes towards student services. The University wanted to see how students would prioritise these services. They also wanted to give students visibility on how the existing balance of spending in different areas, in order to ensure an informed response.

Victoria University Customer Story

Budget Simulator is super easy to complete!

Victoria University of Wellington Facebook page

East Dunbartonshire Council

East Dunbartonshire Council

East Dunbartonshire Council needed to make substantial savings, some £20 million over three years. They used a savings-only Budget Simulator as the start of a comprehensive consultation process.

East Dunbartonshire Council Customer Story

I'd encourage everyone to visit this online budget setting tool and see where they would find the £20 million we still need to save over the next three years. We really want to hear everyone's views on where they think these savings can be made and whether there might be alternatives to these.

Rhondda Geekie, Council Leader, East Dunbartonshire Council

Alberta Sports Plan

Alberta Sports Plan

Alberta needed to know citizen's priorities for their 10 year comprehensive strategic plan for amateur sport. Priority setting via Budget Simulator garnered more than 4,500 responses.

Alberta Sports Plan Customer Story

While not using it for a budget purpose, the tool did allow us to obtain priorities around a given set of parameters. The app was all that we could have asked for and even more...it was outstanding and met all of our needs.

Roger Kramers, Executive Director of the Recreation and Physical Activity Division, Government of Alberta

Government of British Columbia (B.C.)

Government of British Columbia (B.C.)

The Government of B.C. (Canada) used Budget Simulator to start a conversation with citizens about their spending priorities.

Government of British Columbia (B.C.) Customer Story

The Delib team have been quick, responsive, collaborative and made a challenging project under tight timelines come together smoothly and effectively

Jamie Edwardson, Director, Communications, Ministry of Finance

Trusted by government around the world

Successfully used by more than 90 organisations on 3 continents.





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